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Frequently Asked Questions

The length of the photoshoot depends on the size of the property and which services we’re doing.

We guarantee photos to be delivered the following day by 5:00pm. For videos, please give us 2/3 business days.

The amount of photos you receive depends on the size of the property and if you have added any extra services.

No, you don’t have to be present as long as the photographer is given proper instructions to access the property via a lockbox or any other forms of entry.

We can remove some minor (non-material) things using Photoshop, but nothing is as good as making sure the home is ready to be photographed when the photographer arrives.

In the event of rain, the photographer will re-schedule at no extra cost. It is not an issue if the weather is cloudy, since we can easily replace the sky in Photoshop.

No! We encourage that you and the homeowner make plans ahead of time about the staging of the home.

We provide a home preparation guide to help you set up the property before the photoshoot appointment.

Click the following link to view the home prep guide Home Preparation Guide.

Photos of amenities/common areas are included in all photo packages. Amenities will not be photographed if they are being occupied.

*Please note that some buildings do not allow to take photos of common areas.